Download Certified Sales Cloud Consultant.Certified-Sales-Cloud-Consultant.ExamTopics.2026-10-15.303q.vcex

Vendor: Salesforce
Exam Code: Certified-Sales-Cloud-Consultant
Exam Name: Certified Sales Cloud Consultant
Date: Oct 15, 2026
File Size: 2 MB

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Demo Questions

Question 1
Northern Trail Outfitters' sales representatives have to be certified to sell items in its Professional catalog.
Which two ways should Salesforce be set up to prevent those who are NOT certified from adding these items to opportunities? (Choose two.)
  1. Utilize a separate price book for the products requiring certification and only share the price book to users who are certified.
  2. Utilize a validation rule on opportunity products to prevent them from adding products marked as requiring certification if they are NOT certified.
  3. Utilize a criteria-based sharing rule on products marked as requiring certification to only share the products to users who are certified.
  4. Utilize a validation rule on products marked as requiring certification to prevent them from being added to an opportunity.
Correct answer: A, B
Question 2
Cloud Kicks recently released a custom Action for Competitor Notes, that will prompt sales representatives to provide information about competitors for
Opportunities. The sales representatives reported that even though the Action works well on their desktop, they cannot see the Action on their mobile app.
What is required to fix this problem?
  1. Edit the Action to make it available for the mobile app.
  2. Edit the Visualforce to make it available for the mobile app.
  3. Edit the Page Layout to include a custom link to the Action.
  4. Edit the Page Layout to include the Action.
Correct answer: D
Question 3
Cloud Kicks (CK) wants to ensure Opportunities are associated with the relevant marketing Campaign. In the past, CK has struggled to evaluate marketing Campaign ROI.
Which process improvement should the consultant recommend?
  1. Ensure the Opportunity is associated with an Account record.
  2. Leverage the Probability(%) field on Opportunities to forecast revenue.
  3. Ensure the Type field on Opportunities reflects the Campaign source.
  4. Validate that the Primary Campaign Source field on Opportunity records is populated.
Correct answer: D
Question 4
During the Deploy phase at Cloud Kicks, users are finding it difficult to use a new system, which is impacting adoption.
How should the consultant avoid this issue in the future?
  1. Conduct a Beta review during the Validate phase.
  2. Design a solution during the Build phase.
  3. Develop test scripts during the Plan phase.
  4. Gain buy-in during the Analyze phase.
Correct answer: A
Question 5
The Universal Containers management team wants to help sales reps determine the right time to contact prospects.
What should the consultant recommend to meet the requirement?
  1. Implement Sales Dialer and begin cold calling leads to request availability.
  2. Configure Einstein Lead Scoring to determine the best time to make contact.
  3. Enable Email Tracking with reporting and activity timeline.
  4. Create a formula field to determine the prospects time zone.
Correct answer: C
Question 6
Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to know which territory has the most closed deals in a month. The territory hierarchy has three branches with child territories, with forecast managers assigned to a few of them.
Which two actions can forecast managers perform? (Choose two.)
  1. They can share their forecast with any external user.
  2. They can add territories to the hierarchy.
  3. They can see all of their territory forecasts in a single-page summary view.
  4. They can share their forecast with any Salesforce user.
  5. They can share their summary view with any Salesforce user.
Correct answer: C, D
Question 7
Sales directors at Northern Trail Outfitters (NTO) cannot see or update their teams' forecasts. Sales representatives are constantly asked to provide the directors with their updated forecast information.
Which two methods should NTO use to correct how forecasts are managed? (Choose two.)
  1. Create forecast Chatter groups where sales representatives can post and share their forecasts.
  2. Configure weekly customized forecast reports and dashboards to be emailed to sales management.
  3. Enable override forecast permission in the Manager's profile.
  4. Create a forecast hierarchy and assign managers to the forecast manager role.
Correct answer: B, D
Question 8
Sales representatives at Northern Trail Outfitters are creating opportunities after they are closed/won. Sales management is concerned that pipeline and forecasting reports are inaccurate because of this.
Which two solutions should resolve this issue? (Choose two.)
  1. Create a report that displays opportunities that have a closed date less than or equal to the created date.
  2. Create a workflow rule that automatically updates the opportunity to the first stage in the sales process.
  3. Use a workflow rule to email sales management when the opportunity is created in the closed/won stage.
  4. Run the opportunity pipeline standard report to view the upcoming opportunities by stage.
Correct answer: A, C
Question 9
Universal Containers is planning to implement Salesforce Sales Cloud to support its professional services division. The Universal Containers sales team wants to easily see customer purchasing activity on account, contact, and contract detail pages.
What should a consultant recommend to meet this requirement?
  1. Enable Salesforce Console for Sales to see customer purchasing activity.
  2. Create a custom object related to the account, contact, and contract objects.
  3. Enable the Orders object in Salesforce to track customer purchases.
  4. Create a global publisher action to view all customer purchasing activity.
Correct answer: C
Question 10
Northern Trail Outfitters uses a third-party application for credit ratings. An external web-based credit application has to be launched from a customer's account record in Salesforce. The application uses a credit ID on the account object.
What should be created to meet this requirement?
  1. A workflow rule to launch the product fulfillment application and pass the credit ID
  2. A custom button that calls an Apex trigger to launch the credit application and pass the credit ID
  3. A custom credit ID field as an external ID on the account to launch the credit application and pass the credit ID
  4. A formula field that uses the hyperlink function to launch the credit application and pass the credit ID
Correct answer: D
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